State Farm® Insurance Agent Susan Cobb-Starrett
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
anthony roberts
May 7, 2025
5
out of
5
rating by anthony roberts
"It's always a good experience when I call with questions or to get something done with my insurance, the staff is very knowledgeable and pleasant with me."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ann Holter
May 5, 2025
5
out of
5
rating by Ann Holter
"Susan and everyone who works in her office are great to work with and really know what they’re doing. Always a pleasure to work with them. I highly recommend her. Ann"
We responded:
"Thank you Ann for the review. It's been great to be a part of two generations being insured with State Farm and my family's agencies. We look forward to providing top notch service. "
Jeff Masters
May 2, 2025
5
out of
5
rating by Jeff Masters
"I’ve been with Sue Cobb since 1990, and her office’s staff has been 1st rate! Competent, fast, and on top of things."
We responded:
"Thank you Jeff. We have enjoyed servicing you and your family's insurance needs over the decades. We appreciate your kind words."
ricardo estes
April 18, 2025
5
out of
5
rating by ricardo estes
"They always provide great customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Tony Lintott
April 17, 2025
5
out of
5
rating by Tony Lintott
"Best to work with"
We responded:
"Thank you Tony! We are delighted to know you had a great experience with our State Farm office. We thank you for decades of loyalty to State Farm and my agency. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ken
April 8, 2025
5
out of
5
rating by Ken
"Susan and her team provide outstanding customer service and are always willing to go the extra mile to ensure our needs/requests are met. We have several policies, including multiple cars (and young drivers), and working through the various insurance options is no simple task. Susan and her staff help us greatly to make the best coverage decisions for our changing situations. Recently we had the misfortune of a large buck running into the side of our new and relatively low production car. The assistance from Susan’s team as we worked through this claim was greatly appreciated."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Neil Gudsen
April 7, 2025
5
out of
5
rating by Neil Gudsen
"The most helpful and caring people. Really glad we have our home owners and car insurance with them. With them over 20 years"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Justin Chumbley
April 7, 2025
5
out of
5
rating by Justin Chumbley
"Sue was great from beginning through the end, made me feel like I was in the care of an old friend. I’m so thankful for all the help with all my questions. Thanks so much! I appreciate you!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
BB
April 5, 2025
5
out of
5
rating by BB
"Susan and her team are thorough, attentive and always available to help. When I switched to her office she took time explaining options to me and was patient in reviewing what I had."
We responded:
"We’re thankful for your feedback! It’s our pleasure to educate you about your insurance needs. If there is anything else we can do to help, please let us know!"
Adam Pritchard
April 5, 2025
5
out of
5
rating by Adam Pritchard
"Friendly efficient service"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Douglas Knox
April 2, 2025
5
out of
5
rating by Douglas Knox
"Always super helpful and have been available whenever I needed. Had coverage through them for many years and would absolutely suggest"
We responded:
"Thank you Doug for a great review! It's been a pleasure servicing your family over the past three decades! SERVICE is our first name. "
Adam Baker
March 24, 2025
5
out of
5
rating by Adam Baker
"I’ve been with Susan-Cobb State Farm for almost 10 years now and they’ve been amazing. When I talk to them, they actually know me and I don’t feel like just another number. Like a good neighbor, State Farm is There. Although this office doesn’t have a Jake, they’ve got a Susan, Danielle and Kelly that are there whenever I need someone."
We responded:
"Adam and Lily, thank you for your feedback! It's been a pleasure serving you and watching your family grow. We appreciate you! "
Kevin Bush
March 18, 2025
5
out of
5
rating by Kevin Bush
"We have had policies with Susan for for over 30 years. She and her her team has always been there to provide us with great customer service."
We responded:
"Thank you Kevin. We make customer service our #1 priority. We appreciate you and Karen's business over the decades!"
melissa heuer
March 17, 2025
5
out of
5
rating by melissa heuer
"This office is amazing! The staff and agent are all about helping with a problem or providing information on new products. I would highly recommend this agent and office for all insurance needs!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Walt Kemnitz
March 11, 2025
5
out of
5
rating by Walt Kemnitz
"Susan and her staff were very helpful answering questions and reassuring us. Wonderful to work with!"
We responded:
"Thank you Walt for those reassuring words. It has been a pleasure serving three generations of your family. We plan to continue to meet and exceed your expectations!"
Brandon Slaven
February 18, 2025
5
out of
5
rating by Brandon Slaven
"Great rates, Friendly service"
We responded:
"Brandon we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jenabah Giacomelli
February 17, 2025
5
out of
5
rating by Jenabah Giacomelli
"Susan Cobb and her team have been amazing since I made the switch over a year ago to State Farm. They have been so accommodating and kind with helping me navigate what is best for my needs and walking me through steps needed to take to complete claims and such. I highly recommend Susan Cobb for all of your insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
ofeh sukkar
February 12, 2025
5
out of
5
rating by ofeh sukkar
"one of the greatest agency going back to the seventies"
We responded:
"Thank you for including my father in your 5- star rating. He started his career with State Farm in 1954 in Ann Arbor. He was a great example of treating clients like family."
Lauren Hall
February 6, 2025
5
out of
5
rating by Lauren Hall
"Susan and Samantha are always such a pleasure to work with, and I feel that they truly are looking out for me and my best interests. I would highly recommend using their services!"
We responded:
"Thank you Lauren! Your family goes a few decades back with our agency and State Farm. We appreciate you and being a second generation customer! Best to you. "
sam farha
February 5, 2025
5
out of
5
rating by sam farha
"Best insurance company always answers the phone when u need them."
We responded:
"Thanks Sam! We appreciate your acknowledgement of the customer service we provide. We appreciate your business. "
Scott MacInnis
February 5, 2025
5
out of
5
rating by Scott MacInnis
"Customer for about twenty years, she is the best. Has always surprised me that she’s incredibly personal, kind & empathetic, when my expectation with an insurance agent is anything but."
We responded:
"Thank you Scott for those kind words. We strive to bring top notch customer service to our clients. I appreciate you and your business. "
maninder batth
February 4, 2025
5
out of
5
rating by maninder batth
"Excellent service from the agent—professional, knowledgeable, and made the process seamless. Highly recommend!"
We responded:
"Thank you Maninder for acknowledging what we strive to achieve in the agency. We appreciate you choosing State Farm and our agency to service your insurance needs. "
Mia Arhangelos
November 22, 2024
5
out of
5
rating by Mia Arhangelos
"Samantha Perez is an outstanding agent. Not only helpful, but kind, informative, thorough and personable. Thank you Samantha for all of your help."
Anne Cowan
September 11, 2024
5
out of
5
rating by Anne Cowan
"Have used for 20+ years, very responsive and helpful (e.g., recent issue with storm damage to car the day before an out-of-town trip), highly recommend!"
We responded:
"Thank you Ann. Glad I was able to get your sky roof replaced next day and get you on your way. "
Karla Bloomfield
July 17, 2024
2
out of
5
rating by Karla Bloomfield
"My family have been long time customers of Susan and Statefarm. Recently we had our brand new washer break and flood our home. Susan’s team have tried to help us with the situation, but Statefarm as a company is horrible to work with. I do not recommend them as an insurance provider. One of the largest insurance groups and they treat the customers like garbage."
We responded:
"Rich and Karla. We have appreciated your family business over the decades. You pay a lot for insurance and that is why my agency team members, Danielle and Samantha spent hours intervening between you and claims. We are apologetic that you had a new claims adjuster and the claim did not go smoothly. We are saddened to see you leave our agency and State Farm. "