State Farm® Insurance Agent Susan Cobb-Starrett

"Susan and her team provide outstanding customer service and are always willing to go the extra mile to ensure our needs/requests are met. We have several policies, including multiple cars (and young drivers), and working through the various insurance options is no simple task. Susan and her staff help us greatly to make the best coverage decisions for our changing situations. Recently we had the misfortune of a large buck running into the side of our new and relatively low production car. The assistance from Susan’s team as we worked through this claim was greatly appreciated."

"The most helpful and caring people. Really glad we have our home owners and car insurance with them. With them over 20 years"

"Sue was great from beginning through the end, made me feel like I was in the care of an old friend. I’m so thankful for all the help with all my questions. Thanks so much! I appreciate you!!!"

"Susan and her team are thorough, attentive and always available to help. When I switched to her office she took time explaining options to me and was patient in reviewing what I had."

"Friendly efficient service"

"Always super helpful and have been available whenever I needed. Had coverage through them for many years and would absolutely suggest"

"I’ve been with Susan-Cobb State Farm for almost 10 years now and they’ve been amazing. When I talk to them, they actually know me and I don’t feel like just another number. Like a good neighbor, State Farm is There. Although this office doesn’t have a Jake, they’ve got a Susan, Danielle and Kelly that are there whenever I need someone."

"We have had policies with Susan for for over 30 years. She and her her team has always been there to provide us with great customer service."

"This office is amazing! The staff and agent are all about helping with a problem or providing information on new products. I would highly recommend this agent and office for all insurance needs!"

"Susan and her staff were very helpful answering questions and reassuring us. Wonderful to work with!"

"Great rates, Friendly service"

"Susan Cobb and her team have been amazing since I made the switch over a year ago to State Farm. They have been so accommodating and kind with helping me navigate what is best for my needs and walking me through steps needed to take to complete claims and such. I highly recommend Susan Cobb for all of your insurance needs."

"one of the greatest agency going back to the seventies"

"Susan and Samantha are always such a pleasure to work with, and I feel that they truly are looking out for me and my best interests. I would highly recommend using their services!"

"Best insurance company always answers the phone when u need them."

"Customer for about twenty years, she is the best. Has always surprised me that she’s incredibly personal, kind & empathetic, when my expectation with an insurance agent is anything but."

"Excellent service from the agent—professional, knowledgeable, and made the process seamless. Highly recommend!"

"Samantha Perez is an outstanding agent. Not only helpful, but kind, informative, thorough and personable. Thank you Samantha for all of your help."

"Have used for 20+ years, very responsive and helpful (e.g., recent issue with storm damage to car the day before an out-of-town trip), highly recommend!"

"My family have been long time customers of Susan and Statefarm. Recently we had our brand new washer break and flood our home. Susan’s team have tried to help us with the situation, but Statefarm as a company is horrible to work with. I do not recommend them as an insurance provider. One of the largest insurance groups and they treat the customers like garbage."

"My wife and I have been with Susan for over 20 years, and have never regretted it once. Her and her office staff are always great at answering questions promptly and making sure all of our needs are taken care of in terms of coverages."

"My husband and I have been clients of Susan's since we moved to Ann Arbor over 20 years ago and recommend her highly. She is professional, honest and thorough in evaluating our needs. I feel confident knowing I have Susan as our agent in the event we need to use our insurance."

"Susan and her team have been fantastic. We have been long time customers and have rarely needed to tap into her expertise, but I recently had an unfortunate encounter with a turkey and she and her team walked me through the process to get everything taken care of. I always appreciate the fast response and the detailed explanations, descriptions of what to expect next and the diligent follow through. Very happy with her service. Highly recommend!"

"Susan is always quick to reply to any questions or concerns I have and does annual reviews to make sure I'm covered well. Additionally, State Farm has always been the lowest premium of any major brand...I get quotes from others every 2 or 3 years and they can never beat State Farm."

"I have worked with Susan and her staff for 20-25 years and have had a wonderful experience during that entire time. I am so lucky to have randomly chosen this agency so long ago. Their service levels are excellent. This includes the time a bear broke into my rental van in Yosemite National Park and Susan helped me settle things with the car rental company on the repair."