State Farm® Insurance Agent Susan Cobb-Starrett

"Have used for 20+ years, very responsive and helpful (e.g., recent issue with storm damage to car the day before an out-of-town trip), highly recommend!"

"My family have been long time customers of Susan and Statefarm. Recently we had our brand new washer break and flood our home. Susan’s team have tried to help us with the situation, but Statefarm as a company is horrible to work with. I do not recommend them as an insurance provider. One of the largest insurance groups and they treat the customers like garbage."

"My wife and I have been with Susan for over 20 years, and have never regretted it once. Her and her office staff are always great at answering questions promptly and making sure all of our needs are taken care of in terms of coverages."

"My husband and I have been clients of Susan's since we moved to Ann Arbor over 20 years ago and recommend her highly. She is professional, honest and thorough in evaluating our needs. I feel confident knowing I have Susan as our agent in the event we need to use our insurance."

"Susan and her team have been fantastic. We have been long time customers and have rarely needed to tap into her expertise, but I recently had an unfortunate encounter with a turkey and she and her team walked me through the process to get everything taken care of. I always appreciate the fast response and the detailed explanations, descriptions of what to expect next and the diligent follow through. Very happy with her service. Highly recommend!"

"Susan is always quick to reply to any questions or concerns I have and does annual reviews to make sure I'm covered well. Additionally, State Farm has always been the lowest premium of any major brand...I get quotes from others every 2 or 3 years and they can never beat State Farm."

"I have worked with Susan and her staff for 20-25 years and have had a wonderful experience during that entire time. I am so lucky to have randomly chosen this agency so long ago. Their service levels are excellent. This includes the time a bear broke into my rental van in Yosemite National Park and Susan helped me settle things with the car rental company on the repair."

"I started with Susan many, many years ago. She guided me through the insurance process and then helped when each of my 4 teenagers became drivers. She has been there with my Husband and myself in all of the changes we experienced as time went on. Susan and her team have always been there to answer all questions that we have and made sure that our coverage was correct and up to date as needed. We are very fortunate to have her in our corner."

"I had a good experience with them. Susan helped me to find what exactly I am looking for. Susan and her staffs, Samantha and Danielle were very knowledgeable and helpful, made it very easy for me."

"Susan, Danielle, and team are truly amazing. I had an accident and couldn't reach my current State Farm office. I was desperate to speak with a live person and needed the comfort/support that Susan gave as soon as she answered the phone. Susan's team sets the bar at Superwoman level for customer service and it will not be forgotten."

"Ms. Cobb-Starrett is an absolutely stellar agent. She worked with us carefully, thoroughly, and patiently to ensure that we had the correct coverages for our household at what turned out to be an excellent price. We recommend her agency very highly."

"Susan's agency was recommended to us by a good friend. We were having some difficulty with the insurance company which had our business. Then we found out our RV was not properly insured while we were traveling. We stopped on the road, contacted Susan by phone and she had us insured immediately! What a relief. When we returned home, we moved all of our insurance to Susan."

"I have been with Susan and her team since I first got my driver’s license and I have always received prompt and excellent service from them through an accident or move!!!! Thank you Susan!"

"Susan has been my insurance agent for auto and home since 2002. She and her staff have always been friendly, helpful and very responsive to my needs. Highly recommended!"

"Susan is the best! Very informative and educated."

"Susan and her team were my insurers for about 5 years. They were helpful and patient every time I called. I only switched to a different provider because of an unrelated opportunity. I recommend working with Susan for sure"

"Freindly and proffesional, highly recommeded"

"Susan Cobb-Starrett is a wonderful agent! I was moving to Michigan from another state and needed assistance transferring my auto insurance policy and she was extremely helpful in walking me through the process, explaining everything, and helping me understand how auto insurance works in Michigan. When I asked about the discounts available to me, she shared all of my options with me to help me get the best rate. Overall she is very kind and welcoming and cares about you as a person! Highly recommend!"

"John was nothing but professional and did everything he could to lower my rates and succeeded. I am extremely impressed and will be a State Farm lifer."

"Be careful with a certain employee here. She will steal thousands from you then call you a year later to try n sell you car insurance. Daily phone calls after you said no."

"Susan Cobb-Starrett is an exceptional agent. Best agent ever! Gives you all the options - pros and cons, gives sound information, very pleasant personality. Susan has been my agent for several years! She is wonderful!"

"Susan has taken care of ALL our family & business insurance needs for many years - she is organized, thorough, responsive and easy to do business with - all very important traits when dealing with insurance. Thanks Susan!"

"Susan has been our agent since we moved to Michigan. We had a close personal friend as our agent prior to the move, so our expectations were high as we transitioned. Susan has been nothing short of wonderful. She has been able to help us find the best policies to suit our family, has reviewed our policies regularly, and provided us with ways to get discounts. She even made a home visit so that we did not have to travel to her office with a newborn. Could not ask for more in an insurance agent."

"After being a customer for more than 7 years, my rates were doubled suddenly (after taking a suggestion proposed by the office staff) and I was not only billed for a plan I cancelled, they literally refused to consider refunding half of it. They get one star more though, since they're pretty prompt at getting back with me, even though it was mostly obstructive."

"Susan and her team are always so helpful! I know I can always count on a quick response and swift action."